Vanderbilt's travel agency - World Travel Service
Vanderbilt’s travel agency of record is World Travel Service (WTS). Their dedicated professionals will help faculty and staff with travel needs by providing personalized support via phone or email. Vanderbilt employees must use World Travel Service to book business travel. Employees may book directly with an agent or through the Concur online booking tool. World Travel is fully integrated with the Concur online travel booking and expense tool. To learn more about World Travel Service, click here.
Please contact a World Travel agent when making complex domestic air or any international air reservations, and when changing existing, ticketed reservations by calling between the hours of 7:00 a.m. – 6:00 p.m. Central Time.
877-271-9258 for World Travel agent assistance
For after hours or emergency assistance, please call 1.865.777.1600 .
support, please email
(7:00am - 5:00pm CT)
Lost your air receipt? Click here for Passenger Airline Ticket Request form.
Low fare domestic guarantee
Think you've found a lower fare? World Travel Service has a price match guarantee on identical U.S. Domestic flights. We'll match the fare or pay the difference. Just provide a screen-shot or verification in real-time, same day and email it to a World Travel agent. Consolidator and auction websites not included.
With respect to domestic U.S. airfares, if a traveler finds an available online airfare lower than the lowest airfare offered by World Travel Service, the travel agency will match that airfare or pay the difference between that airfare and the lowest airfare offered by World Travel Service. The client must provide written and verifiable documentation that a lower online airfare is available for the same routing as the lowest airfare offered by World Travel Service. The airfare must be the same class of service and available at the rate posted. The online airfare and our fare must be quoted on the same day.
Consolidator and tickets offered through auction websites (such as priceline.com, cheapseatsguru.com, hotwire.com, etc) or other agency sites are excluded from the price match guarantee. World Travel Service, Inc. reserves the right to cancel, modify or otherwise change this price match guarantee at any time, upon notice. Please click here to download the low domestic fare guarantee.
Where do I log into Concur?
Vanderbilt University users can access Concur via the link on the Vanderbilt University E-Business webpage at www.vanderbilt.edu/ebiz . This brings VU users to the VU Single Sign On screen where you input your VUnet ID and Password for a secure log-in to the VU Concur site.
Vanderbilt University Medical Center users can access the VUMC Concur site via Single Sign On where you input your VUNet ID and password by clicking here or pasting this URL in your browser: https://sso.vanderbilt.edu/idp/startSSO.ping?PartnerSpId=concur_vumc
After 4.30.16, please see VUMC Disbursements Contact Information for all VUMC inquiries.